TERMS OF SERVICE

Last updated: 14 September 2026

These terms govern use of nove-go.shop and purchases made from nove-go. By accessing the store or submitting an order, you agree to these terms and the policies linked on the website. Mandatory consumer rights are not excluded or reduced by these terms.

THE RETAILER

Store name: nove-go
Website: nove-go.shop
Email: support@nove-go.shop
Telephone: +44 7157919303
Business and customer service address: 231 High St, Arlesey SG15 6SZ, United Kingdom

ACCEPTABLE WEBSITE USE

You may use the website for lawful browsing, shopping, account management and support. You must not compromise website security, introduce harmful software, attempt unauthorised access, interfere with checkout or inventory, impersonate another person, misuse personal information or conduct fraudulent activity. Access or an order may be restricted when we reasonably believe such activity has occurred.

PRODUCT PRESENTATION

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing and stock information are clear and accurate. Device displays can affect colour, and suppliers may update packaging or presentation. Please read the product page and any instructions, measurements, ingredients or warnings relevant to the purchase.

nove-go is an independent retailer unless a listing clearly states otherwise. References to third-party brands and trademarks identify products offered for sale and do not imply ownership, manufacture or endorsement.

ORDER ACCEPTANCE

Submitting an order is an offer to purchase. The initial automated email confirms receipt but is not necessarily acceptance. A contract is formed when we expressly accept the order or dispatch the goods.

Before acceptance, we may decline, limit or cancel an order for legitimate reasons, including lack of stock, an obvious pricing or description error, unsuccessful payment, an invalid delivery address, fraud concerns, legal restrictions or a technical problem. Any captured payment for a cancelled order will be returned to the original payment method.

PRICING AND PAYMENT

The currency, item prices, discounts, applicable taxes, delivery charges and final total are displayed before payment. You are responsible for providing accurate contact, billing and delivery information. Payment authorisation is required before fulfilment.

DELIVERY AND RETURNS

Our Shipping and Delivery Policy describes processing time, transit estimates, charges, tracking and international deliveries. Our Refund and Return Policy explains cancellation rights, eligibility, exclusions, costs and refund timing. Both policies form part of these terms and should be reviewed before purchase.

PROMOTIONAL OFFERS

Promotions are subject to the terms, availability and dates stated with the offer. Unless we expressly say otherwise, offers cannot be combined, exchanged for cash or applied to an earlier purchase.

INTELLECTUAL PROPERTY

Store-created text, design and graphics are owned by or licensed to nove-go and protected by applicable law. Third-party trademarks and materials remain the property of their owners. Website content may not be reproduced or commercially exploited without the relevant owner's permission.

OUR RESPONSIBILITY

Nothing in these terms limits liability where limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising under mandatory consumer law. Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

CIRCUMSTANCES OUTSIDE REASONABLE CONTROL

We are not responsible for delay caused by events outside our reasonable control. We will take reasonable steps to reduce the effect and will contact affected customers when appropriate. Any cancellation or refund rights required by law remain available.

CHANGES TO THESE TERMS

We may revise these terms when legal requirements, services or business processes change. The terms in effect when an order is accepted apply to that purchase unless a legal requirement says otherwise.

LAW AND JURISDICTION

These terms are governed by the laws of England and Wales. Consumers living elsewhere may also retain mandatory protections under the laws of their place of residence. A dispute may be heard by any court that has jurisdiction under applicable law.

CONTACT

Questions about these terms can be sent to support@nove-go.shop or raised by telephone at +44 7157919303.