PAYMENT POLICY

Last updated: 14 September 2026

This policy explains how payments are presented and processed when an order is placed with nove-go.

AVAILABLE PAYMENT METHODS

The payment methods we currently support are displayed at checkout. Availability can vary by location, device, currency or order value. A payment method is accepted only when it appears as an enabled option during checkout.

PRICES AND ORDER TOTALS

Prices are displayed in the currency shown on the website and at checkout. Before you submit an order, you will be able to review the product price, discounts, applicable taxes, delivery charges and final amount payable. We do not intentionally add undisclosed charges after an order is confirmed.

PAYMENT AUTHORISATION

An order cannot move into fulfilment until payment is successfully authorised. Payment may be declined, delayed for review or cancelled if the information is incomplete, authorisation fails, billing details cannot be verified or fraud-prevention checks identify a risk. Your bank or payment provider can explain a declined transaction or a temporary authorisation hold.

SECURE PROCESSING

Payments are handled through the secure checkout and third-party payment providers enabled on nove-go.shop. nove-go does not normally receive or store full card numbers or card security codes on its own systems. Never send complete payment-card details by email or telephone.

PENDING AND DUPLICATE TRANSACTIONS

A pending entry on a bank statement may be a temporary authorisation rather than a completed charge. Release times are controlled by the bank. If two completed charges appear for the same order, email support@nove-go.shop with the order number and redacted evidence of both transactions. Full card numbers and security codes must be concealed.

REFUNDS

Approved refunds are normally sent back to the original payment method. We aim to issue the refund within five business days after approval, or after receipt and inspection when a physical return is required. The bank or payment provider may take additional time to post the credit. Eligibility and statutory refund deadlines are explained in our Refund and Return Policy.

CONTACT

nove-go
Email: support@nove-go.shop
Telephone: +44 7157919303
Address: 231 High St, Arlesey SG15 6SZ, United Kingdom